Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Floor 1, 7 Clunies Ross Court
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

Talent Acquisition Specialist

As an experienced Talent Acquisition Specialist, you will be responsible for attracting, sourcing, recruiting, onboarding and retaining the best candidates in the marketplace.

Working as a member of the HR team, you will play an integral part in developing each department, working with Managers to understand their business and to formulate their hiring strategy.

You will have strong communication skills and experience in engaging with talent pools using all platforms available to recruit the best talent for live and future hires.

You will work to reduce Applicable’s reliance on agencies and become the principal a source of talent for the business.

Main Duties

  • Work closely with the HR Manager to design and execute the recruitment strategy and own the hiring process. 
  • Advise managers in the UK, Australia and the US on recruitment.
  • Manage recruitment advertising campaigns, job boards and the recruitment part of our website.
  • Build Applicable’s employer brand/personality and promote it across social platforms.
  •  Identify and build relationships with key organisations and groups to promote Applicable as an employer.
  • Headhunt for niche roles, finding hidden talent using various different platforms.
  • Use our ATS to manage candidates and roles and to produce recruitment analysis.
  • Be the first point of contact for all potential candidates, building relationships.
  • Manage the candidate experience during the entire recruitment lifecycle.
  • Manage onboarding and induction alongside the HR Team.

Skills & Attributes

Essential 

  • Solid experience in a similar role, with a strong in-house recruitment background
  • Strong networking and interpersonal skills at all levels
  •  Experience in 360 recruitment from sourcing, interviewing, negotiating salary and onboarding
  • Extensive knowledge of utilising social media tools to identify candidates
  • Excellent communication skillset, both oral and written
  • Efficient, highly organised and conscientious
  • Strong IT skills (Word, Excel, Outlook)

Desirable

  • IT industry relevant experience.
  • Head hunting or Executive search experience

The full job description can be found here.

 

Location: Bristol

Department: Finance & HR

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Cloud Services Engineer - Houston

The Cloud Services Engineer is a member of a global team which delivers exceptional technical and customer service within the Applicable Service Operations division. 

The Cloud Services team is responsible for operational support of a large virtual infrastructure hosted in geographically dispersed data centres across 4 continents.  Specifically the team is accountable for the performance of all infrastructure components which span storage, virtualisation, monitoring, backups and security components.  The Cloud Services Engineer is focused on 3rd party (O365 and on-prem hosted) and the Unified Communications as A Service (UCaaS) platforms.

  •       Technical delivery of service to customers in all geographies using Applicable's ITIL framework, including incident, problem and change management
  •       Ownership of the technical solutions for assigned customers
  •       Collaborative teamwork both within the Cloud Services global team and also across global teams to resolve technical incidents and problems
  •       Knowledge sharing
  •       Security management to ISO270001 standard
  •       Deliver technical resource to the project management office
  •       Develop and maintain technical design and process documentation
  •       Participate and lead continual service improvement initiatives
  •       Participate in the 24x7 on call roster with the global team
  •       Other duties as directed by your manager from time to time

 Experience

  • At least 5 years working as a Server Administrator, Cloud Services Specialist or on related Microsoft technology stack

Knowledge

  • Microsoft MCSE or MCSA certification
  • ITIL certification
  • Understanding of ISO270001 controls
  • Basic Linux knowledge

Skills 

  • Exchange Server 2013 and 2016 with high availability
  • Exchange on 0365
  • Microsoft Server OS including 2012 and 2016
  • Skype for Business and Lync
  • Hyper-V virtualisation
  • VMware virtualisation
  • Office 365 Tenant Administration and ADFS
  • System Centre suite – focusing on SCCM, SCOM and DPM
  • Active Directory including multiple Domains/Forests
  • Storage Technologies including Dell Compellent
  • Mobile device management (MDM) including Intune/GFE
  • SharePoint 2013 and above
  • SQL Server Database Administration including High Availability features
  • PowerShell scripting

Abilities

  • Demonstrate excellent written and verbal communication to internal and external stakeholders. 
  • Ability to effectively work under pressure.
  • Demonstrate effective and efficient collaborative team work.
  • Independently troubleshoot, and technically manage complex incidents and problems.
  • Scope, manage and technically drive minor projects based on customer requirements.
  • Self-motivation and ability to motivate other in team to continually grow and improve.
  • Exceptional understanding of technical and business requirements.
  • Champion continual service improvement initiatives (including technical support processes) throughout Service Operations. 
  • Keep up to date with the latest role-relevant technologies, through independent study, lab work, and awareness of the market. 
  • Analyse, organise and prioritise work while meeting multiple deadlines. 
  • Maintain effective working relationships. 
  • Provide expert level problem management.

 

Applicable rewards its staff to attract the best talent. 

The full job description for this role can be found here: 

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Cloud Services Engineer v2.2_Feb 2019.pdf 

 

Location: Houston

Department: Cloud Services

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Service Manager (IT) - Bristol, UK

A member of the Applicable Service Delivery Team, responsible for Relationship and Service Level Management for managed service customers.

Main Duties: 

  • Primary interface between Applicable Service Delivery and managed service customers and Partners.  
  • Represents service performance to customers/Partners through service review meetings and service performance reports.
  • Build and maintain trusted relationships with customers/partners.
  • Collate, measure and improve customer satisfaction.
  • Represents Major Incident Reports to the customer, contributes to Incident and Problem escalation management.
  • Identifies the need for, instigates, coordinates and owns Service Improvement Plans.
  • Participation in Change Management process.
  • Identification and progression of service improvement and additional service opportunities, in conjunction with
  • Technical and Commercial account management functions.
  • Participates in service transition activities during new customer service take-on, accountable for the creation and maintenance of the Customer Service Handbook.
  • Supports commercial management for underpinning contracts.
  • Identify opportunities for additional sales with commercial management.
  • Support the information security function, including the integration of information security requirements into the service management framework, and the managerial control and feedback that the requirements are being met.

Service Design activity:

  • Feedback on Service Design outputs that result from new or changed services.

Service Transition activity:

  • Change Management Evaluation.
  • Knowledge Management.
  • Release and Deployment Management (including commissioning, decommissioning, and end-of-life and end-of-service management).


Service Operations activity:

  • Interaction with the Service Desk and Technical management functions.


Continual Service Improvement Programme activity:

  • CSI opportunity identification, including those that stem from Service Improvement Plans
  • Advise CSI of Service Improvement Plans and other service performance concerns to allow CSI to identify trends and opportunities for ASM-level improvement


Commercial Management activities:

  • Support commercial management with the receipt and management of requests for additional service (RFCs, Professional Services, etc)

Other duties as directed by your manager from time to time
 

Skills and Attributes

Essential

  • Excellent customer relationship and time management skills.
  • Proactive approach to issues and relationship management.
  • Able to elevate the conversation and relationship to focus on big picture of service not minutiae.
  • Able to work independently or as part of a team.
  • Demonstrable commitment to the Applicable Values and to realising Applicable’s vision.
  • Demonstrable service culture focus.
  • Creative and with the courage to act with integrity.
  • Ability to prepare quality written correspondence, and internal and external-facing documentation.
  • Excellent external-facing and presentation skills.
  • Previous experience in IT managed service provision.
  • Sound decision making; ability to make commercial and operational assessment.
  • Ability to recognise further revenue opportunities and open doors.

Desirable

  • Thorough knowledge of the UC and messaging market for messaging and managed services.
  • Commercial experience.
  • Evidence of certifications relevant to Applicable's chosen market.

The start date for this role will be May 2019. 

Location: Bristol

Department: Account Management

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Unified Communications Engineer - Bristol, UK

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers’ enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, public via cloud, hybrid, or on-premise infrastructures.

The Unified Communications Engineer is responsible for:
• Delivery of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processes
• Ownership of the technical solutions for customers
• Collaborative teamwork both within the global Unified Communications Team and across other global teams to resolve technical incidents and problems
• Keeping skills relevant and the ability to share knowledge
• Working with project management office to scope, manage and technically drive minor projects based on customer requirements.
• Develop and maintain technical design and process documentation
• Participate and lead continual service improvement initiatives
• Participate in the Unified Communications Team on call rota
• Security management to ISO270001 standard
• Other duties as directed by your manager from time to time

Experience:
• At least 4 years of Microsoft communications technology experience (Skype for Business/Lync/Teams), including deployment and configuration of instant messaging, presence, audio-visual and web conferencing, enterprise voice, high availability and disaster recovery
• Technical support and/or engineering with a primary focus on Skype for Business/Teams and associated technologies
• VOIP / IP telephony / SBC and Voice gateways
• Advanced Windows server platform experience including AD, DNS, DHCP, and PKI
• Asserting Call Quality leveraging applications such as PowerSuite, Prognosis, in addition to native tools

Knowledge:
• Microsoft Communications certification (MCSE/MCP/PSLP)
• Key Health Indicators for Microsoft communications technologies
• Voice and Video call quality management for Microsoft and associated communications technologies
• Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration
• Media flows in Microsoft and associated technologies
• Networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642)
• Office 365 administration
• Advanced Windows administration including Active Directory, DHCP DNS
• SQL Server database administration including high availability features
• ITIL certification
• Understanding of ISO270001 controls

Skills:
• Technical management of complex incidents and problems through to resolution
• Excellent customer service and customer facing skills
• Methodical and imaginative troubleshooting
• PowerShell scripting and cmdlets
• Excellent written and verbal communication to internal and external stakeholders
• research efficiently to come up with solutions in short time frames
• Scope, manage and technically drive minor projects based on customer requirements
• Understand the latest role-relevant technologies, through independent study, lab work, and awareness of the market 

Abilities:
• Effectively work under pressure and make priority calls
• Effective and efficient collaborative team work
• Self-motivation and ability to motivate a team to continually grow and improve
• Exceptional ability to understand technical and business requirements
• Champion continual service improvement initiatives (including technical support processes) throughout service operations 
• Analyse, organise and prioritise work while meeting multiple deadlines 
• Maintain effective working relationships
• Seamlessly cross-skill in different technologies and platforms

 

Homeworking will be considered for this role.

Location: Bristol

Department: Unified Communications

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Service Desk Analyst - Brisbane, AUS

About us

Having delivered some of the world's largest enterprise collaboration and communications services for over 15 years and with customers heading for over 400,000 application seats in use, we understand what it means to deliver mission critical services and we are experienced in providing personal, end to end, 24x7 service management for our global customers. These services run in a network of carrier grade data centres in the US, Europe and Asia Pacific that offer 99.99% up-time.

We enable our enterprise customers and partners to build, manage and implement the full power of Skype for Business as a remote or cloud hosted managed service with consistent performance and predictable, flexible, capacity-based pricing.

Through our partnerships with communications and technology providers including Fujitsu, British Telecom (BT), Arkadin, NTT communications and Microsoft, we deliver outstanding professional 24x7 service and support to our customers.

 

About the role

Service Desk - Where the value of the service to the customer is realised. 

 

Permanent full-time position 

Delivering exceptional operational support to a global customer base using Applicable’s ITIL framework and a “follow the sun” operating model.

4 days on, 4 days off shift pattern

As a member of your team, you will work on average 36.75 hours per week

Located at Eight Mile Plains

Close to major transport links

Excellent employee benefits package

Including increased annual leave allowance, private health insurance allowance and life insurance

Free onsite parking

 

Surrounded by senior engineers specialising in various technologies, you can expect to constantly learn new things and expand your knowledge to meet varying business demands.  You will be supported through your career journey, re-enforcing your skills and abilities with industry recognised technical certifications.  Outstanding talent will be rewarded with career progression opportunities.

 

About you

As a Service Desk Analyst at Applicable, you will be supporting a wide variety of technologies ranging from Microsoft’s Server and enterprise applications to SAN and VOIP technologies.  

Coming from a technical background, you will be able to analyse and resolve monitored events, incidents and requests while delivering excellent customer service to our global customer base.  You will be comfortable with ITIL practices that are supported by our ticketing systems and be able to prepare high-quality written and verbal customer correspondence and documentation.

You will be professional and have a drive to succeed.

Formal qualifications, including an IT related bachelor’s degree or Microsoft certification are highly desirable as well as a familiarity with information security best practices. 

Location: Brisbane

Department: Service Desk

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Account & Channel Manager

A member of the Applicable Sales Team, responsible for proactively supporting and influencing one or more of the Applicable Channel Partners to increase the sales of our products, as well as managing commercial aspects of services delivered to customers in a designated portfolio of accounts – including managed services and professional services and licence resales.  Working either in partnership with commercial contacts in Applicable channel partners or directly with customers.

Main Duties

  • Be the primary point of contact for all commercial matters in designated customer accounts to maintain and grow revenues.
  • Work proactively with one or more Applicable channel, to promote our products, and to support and influence their account teams in the onward sale of our products.
  • Maintain the commercial relationship between Applicable and channel partner (and the customer where applicable).
  • Receive and manage requests for additional service (Professional Services, RFCs, PCRs, and changes to managed services), confirm requirements, and prepare commercial responses.
  • Identify opportunities for additional sales and close opportunities for additional, profitable revenue.
  • Work actively with other members of the wider account team (service manager, technical account manager) to ensure high levels of customer satisfaction and customer retention.
  • Manage the commercial process for invoicing for professional services, monthly recurring charges.
  • Take the role of Senior Supplier in professional services projects, and customer delivery projects.
  • Provide pipeline management and forecasting information.
  • Provide customer and Channel Partner feedback to inform Product Strategy.
  • Maintain a good working knowledge of the UC and messaging market, private, public and hybrid service market trends and competitor activity.
  • Carry out information security activity as guided by line manager or by the Information Security function in Service Design.
  • Other duties as directed by your manager from time to time.  

Skills & Attributes 

Essential

Thorough knowledge and understanding of Applicable services, and relevance to customers.

Excellent customer relationship, strategic selling and time management skills.

Experience in influencing and selling services into Channel Partners, managing relationship with Channel Partner sellers, marketing and product teams.

Able to work independently, high level of commercial awareness including sales lead to cash process, project and service pricing, commercial terms and conditions.

Demonstrable commitment to the Applicable Values and to realising Applicable’s vision. 

Demonstrable service culture focus, working closely with Service Management and Service Delivery and Project Delivery.

Ability to prepare quality written correspondence, and internal and external-facing documentation.

Excellent external-facing, presentation and negotiating skills. 

 

Desirable 

Thorough knowledge of the UC and messaging market for cloud and hybrid and managed services.

Knowledge of software licensing sales and licensing programmes.  

 

Performance Standards 

Achieve OTE through the management and delivery of customer revenues in a defined set of target customers.

Maintain and enhance the perception of Applicable in the market.

Execute duties as a reflection of the Applicable Values.

Demonstrate through your pattern of behaviour your alignment with Applicable Strategy.  

 

Applicable Values

Commit to Excellence.

Be flexible and agile.

Take ownership, that the initiativeUnderstand the customer and our value to them.

Efficiency of Execution.

Location: Bristol

Department: Sales

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Product Manager

Context

Applicable is a leading, global service provider in public, private and hybrid cloud services in Microsoft UC and collaboration via a range of systems integrator and telco sales partners. Effective product management is central to growing our revenue and customer base.

The Product Manager will co-ordinate the identification, specification and delivery of products and services in Applicable.

This will include

Identifying potential products and services - working with the product strategy group – assessing the market requirements and the alignment with Applicable’s value proposition and portfolio.

Defining and agreeing product features, specifications, development costs and pricing.

Managing the product roadmap for introduction, enhancement and withdrawal of products and services.

Preparing products for launch into partner channels

The Product Manager has a key role, interfacing with Management, Architecture and Development functions to, develop and manage the Applicable product portfolio and roadmap.

The Product Manager will own a set of new and existing Core, Enhancing and Enabling Products and Services.

Responsible for

Defining the specifications for product, to meet market requirements from the product strategy group (and including partner channels).

The successful sales of those products in Applicable partner sales channels.

The successful introduction of those products into service in Applicable, including technical and commercial operations.

 

Main Duties

Managing the Product Roadmap delivery timescales and priorities. Responsible for the sales success of products and services, and their profitability

Manage the Product Roadmap. The features, scope and decision history.

Manage the definition of product requirements and product specification.

Manage the product lifecycle including release, change and retirement.

Responsible for product documentation release management.

Provide appropriate information and education to internal and channel audiences.

Collate internal and channel feedback on specific products and the Product Roadmap.

Ensure products are developed and run in line with product specifications.

Agree and manage product budgets (set by Management Team).

 

Experience

Product Management experience

Understanding of the service provider and cloud market in the enterprise and commercial sector

Market Requirements definition, and product specification

Product roadmap and product lifecycle management

Stakeholder management experience, influencing stakeholders and product engineering to bring together ideas and concepts into practical outcomes.

Experience of working within an IT/Telecoms service provider, and experience of an indirect partner channel model

Knowledge and exposure to a range of relevant technologies:

Microsoft Unified Communications including Skype for Business and Teams and supporting call recording and contact centre solutions; Microsoft Modern Workplace

Experience of service provider requirements in billing, service operations, security, infrastructure and network services.

 

Qualifications and Skills

Degree level (or equivalent) in a technical or business discipline

Ability to engage with and influence key internal and external stakeholders

Excellent written and spoken English – with a background in producing materials used for marketing collateral for internal and channel partner education

Strong commercial acumen including business case development

Ability to work to deadlines and manage outcomes in virtual teams

Ability to work at a detailed level of technical definition and, at the same time be able to produce effective business level documentation

Desirable

Awareness of Information Security best practices

Service Management / ITIL

Location: Bristol

Department: Professional Services

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Solution Architect - Products and Services

Context

Applicable is a leading, global service provider in public, private and hybrid cloud services in Microsoft UC and collaboration via a range of systems integrator and telco sales partners. Designing and delivering new and enhancing products and services is central to growing our revenue and customer base.

The Solution Architect will be responsible for the technical design, build and enhancement of products in the Applicable Product Portfolio, delivering a key role, interfacing with Product Management, Architecture and Service Operations

      This will include

      Carrying out the technical design of new products and services, and enhancements to existing products.

      Deciding on the methodology of implementing the product specification and features to complement, leverage and extend existing services and assets, and take advantage of new technology opportunities. 

      Carrying out the design in line with Architecture guidelines, to meet cost expectations of product management and provide feedback to product management.

      The Solutions Architect will own the technical design and development of a set of new and existing Core, Enhancing and Enabling Products/Services. The Solutions Architect will be responsible for:

      Designing and building products and services to specification

      Supporting the Product Manager in partner sales channels by representing technical and service aspects 

      Building relationships with counterparts in these channels

      Providing the essential interface between product requirements and service operations 

Main Duties  

A key stakeholder in the evolution of Applicable’s products and services alongside Architecture, Product Management, Product Development and Service Operations

Be responsible for products meeting specification and operational success

Be the technical advocate of the product set, supporting the Product Manager

Be responsible for the full service delivery of the product in service operations and commercial operations.

Interact with and support other Solution Architects.

Provide technical direction during product design, build, introduction and operation.

Convert product specifications and features into effective technical design and delivery, with an awareness of existing internal assets and those of specific channels.

To follow the governance structure.

Monitor the operational success of products and influence future product direction

Build relationships with counterparts in partner channel organisations.

Product Development

Identify and create work packages for Product Development.

Sponsor and guide development activity.

Validate effective delivery of work packages contributed by others into the product development.

Actively seek continual service improvement to improve quality and efficiency of services.

Work with service operations teams to ensure products are fit for purpose, support problem management and release management.

Work with sales and operational teams to identify, assess and resolve deviation from standard products.

Work with Enterprise Architect, Product management to define and create product specifications.

Collate technical feedback from Service Operations and partner operations on product quality and enhancement requests.

Provide pre-sales technical support to position Applicable products and how they can be used to meet partners and customer requirements.

 Experience

Understanding of the service provider and cloud market in the enterprise and commercial sector.

Design and delivery of software as a service SaaS solutions in a public, private and hybrid cloud environment.

Agile development experience.

Working as a technical player in a product management and product development environment.

Experience of working within an IT/Telecoms service provider, and experience of an indirect partner channel model

Knowledge and exposure to a range of relevant technologies:

Microsoft Unified Communications including Skype for Business and Teams and supporting call recording and contact centre solutions; Microsoft Modern Workplace.

Experience of service provider requirements in billing, service operations, security, infrastructure and network services.

Qualifications and Skills

Degree level (or equivalent) in a computing, technical or business discipline.

Ability to engage with and influence key internal and external stakeholders.

Excellent written and spoken English – with a background in producing materials used for marketing collateral for internal and channel partner education

Ability to extend beyond gathering requirements into designing and improving processes

Ability to work to deadlines and manage outcomes in virtual teams

Ability to work at a detailed level of technical definition and, at the same time be able to produce effective business level documentation

Desirable

Exposure to, Entity Framework, Service Fabric, PowerShell and, JavaScript

Awareness of Information Security best practices

Evidence of relevant certifications

Experience in delivering successful large scale projects

Experience of Microsoft Orchestrator 2012 and SMA

Project Management for specific project components / PRINCE2

Service Management / ITIL


Location: Bristol

Department: Professional Services

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What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.