Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Floor 1, 7 Clunies Ross Court
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

Service Desk Analyst - Bristol, UK

Applicable is seeking a new Service Desk Analyst to join our increasingly busy service desk team. You will be part of a 24x7 team that provides personal, end to end service management to our global customers. 

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services. 

About the role

As a Service Desk Analyst, you will be a key team player in a global service desk and will have excellent customer service and communication skills. 

Reporting to the Service Desk Team Manager, you will provide support to the service desk team and Applicable’s global Service Operations function. Your main duties will include:

  • Delivering and supporting services to ensure value for our customers, the users and Applicable.
  • Technical support within Applicable’s technology stack as guided by your Team Manager.
  • Resolving incidents, fulfilling requests and reacting to events within Microsoft focussed technologies.
  • Operational task administration – hardware, backups, patching, Antivirus, monitoring tooling, platform maintenance.
  • Scheduled Operations activity such as housekeeping and reporting.
  • Process and documentation maintenance.
  • Raising operating risks to your team manager.
Location

This role is based in our Bristol office.

About the applicant

You will be passionate about IT, committed to developing your skills and will bring the following traits:

Essential

  • Demonstrable service culture focus.
  • Supported UC technologies including Lync and Skype for Business. 
  • Proven management of support requests and incidents using the ITIL framework.
  • Complex problem solving and troubleshooting skills and experience.
  • Willingness to cross skill in different technologies and platforms.
  • Ability to prepare high quality written customer correspondence and documentation.

Desirable

  • MTA/MCSA Certification.
  • ITIL Certification.
  • Computing degree.
  • Experience using virtualisation platforms including Hyper-V and VMWare.
  • Strong background in technical support with a focus on Microsoft products including Windows Server.
  • Familiar with SQL Management Studio.
  • Management of alerts generated by Microsoft SCOM.
  • Experience using Microsoft SCCM for patch deployment.
  • Microsoft SharePoint administration.
  • Exchange on premise and O365 administration.
  • Experience in supporting successful projects.
  • Good external-facing and presentation skills.
  • Experience using Cherwell ticket management software.

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a service desk anaylst with real drive and ambition, looking to make the next step in their career and join a team that can offer an exciting long term opportunity.

Applicable rewards its staff to attract the best talent. 

The full job description for this role can be found here.

Location: Bristol

Department: Service Desk

Find out more

Junior/Graduate Service Desk Analyst - Bristol, UK

Are you passionate about IT? Just completed an IT related qualification and looking for a great opportunity?

Applicable are looking for individuals with customer service experience and a real passion for IT to join our fast paced global service desk. If you have recently completed an IT related course or degree, are looking to take your first role in the Unified Communications industry or you are looking to develop your existing IT skills, you can build a career at Applicable.

You'll be working alongside an experienced team in our fantastic Bristol offices where we have a great track record of providing career developing opportunities, previous Service Desk candidates have become specialist Unified Communications Engineers and Customer Service Managers within the company. This entry level role is the perfect opportunity for anyone looking to progress within the IT industry.  

What will you be doing?

You will work on our 24x7 global service desk, alongside our 3rd line specialist support teams, providing excellent customer service and high quality technical support to Applicable and our global customer base.

You will work on a 4x4 shift pattern taking handover from our Brisbane office in the morning and handing back to Brisbane in the evening. You will communicate via telephone, email and Skype for Business and you will triage and troubleshoot their technical issues and solve them or escalate to the correct team.

What experience will you need?

Essential

  • Committed to providing first class customer service.
  • Problem solving and troubleshooting skills and experience.
  • Willingness to cross-skill in different technologies and platforms.
  • Excellent written and verbal communication.
  • Good level of general education (5 GCSE Grade C or above (or equivalent) including English and Maths).

Desirable

  • Background in technical support with a focus on Microsoft products.
  • Supported UC technologies including Lync / Skype for Business.
  • Experience in supporting successful projects.
  • MTA/MCSA Certification.
  • ITIL certification.

What we offer

  • Salary: Up to £21,000 (depending on experience) per annum plus benefits following the successful completion of 3 months' probation.
  • Job type: Permanent, 4x4 shift pattern (contact us for more information).
  • Support in gaining industry standard professional qualifications. 

Location: Bristol

Department: Service Desk

Find out more

Network Team Leader - Bristol, UK

Applicable is seeking a new Network Team Leader to join our Infrastructure and Network Services team. You will be leading a team that provides the capability necessary to develop, secure and manage our global network.

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services.

About the role

As the Network Team leader, you will be responsible for managing and developing the global Network engineering team.

Your main duties will include:

  • Lead the team of Network engineers.
  • Support the INS manager on the strategic vision for the Network function consolidating technologies, vendor alignment and process improvement.
  • Support operational activity i.e. incident, request, and change and problem management.
  • Lead complex incident investigations.
  • Lead projects or support project tasks.
  • Contribute to Service Design functions such as capacity and availability management. Designing solutions that meet requirements.
  • Pre-sales Technical Design Authority proposing solutions as requested.
  • Support ISO27001 accreditation activities and roadmap.
  • Allow support and projects to consume services from the Network team in a consistent and reliable fashion.
  • Seek to mature the enterprise delivery of Network services at all times.
  • Participate in the shift rota and the on-call rota.

Location

This role is based in our Bristol office.

About the applicant

You will have been in similar roles before, either managing a team or leading a large scale project. You'll be passionate, dynamic and self-motivated, and will bring the following skills to the role:

Essential

  • Proven ability to lead a team, inspire desired behaviour and represent management.
  • Previous experience as a senior Network engineer with record of supporting successful projects and support experience.
  • Cisco certification to CCNP level.
  • Experience of Network technologies from leading vendors i.e. Juniper, Cisco, f5 and Dell.
  • Cisco Data Centre Design experience.
  • Ability to prepare quality written correspondence, and internal and external-facing documentation.

Desirable

  • Hardware Load Balancing experience i.e. f5.
  • SIP based telephony products.
  • Security experience and certification.
  • Good external-facing and presentation skills. 

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to an experienced Network Team leader or a Senior Network Engineer who is looking to make the next step in their career and join a team that can offer an exciting long term opportunity, benefits and challenge.

The full job description for this role can be found here.

 

Location: Bristol

Department: INS

Find out more

What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.