Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

12620 FM 1960 W
Ste A-4 #283
Houston
Texas, 77065
United States of America
+1 281 404 1662
sales@applicable.com

Applicable Limited

Suite 7, Building 9-12
107 Miles Platting Road
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

Service Desk Analyst

Applicable is seeking a new Service Desk Analyst to join our increasingly busy service desk team. You will be part of a 24x7 team that provides personal, end to end service management to our global customers. 

We work a 3-shift rotation of early, late & night shifts consisting of 4 days on and 4 days off throughout the year (night shift: from 9.30pm to 9am, 1 week every 3).  The shifts are 10.5 hours each plus a 1-hour meal break.  

Applicable is a Managed Enterprise Voice Services Provider for some of the world's largest customers with over 340,000 application users - we understand what it means to deliver mission critical services.  

Location 

This role will be based in our Bristol office (BS34 8HP, free parking on site). 

About the role  

As a Service Desk Analyst, you will be a key team player in a global service desk providing a managed service to clients to ensure that their Unified Communications & Modern Workplace systems remain operational.  Your primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Our Service Desk analysts focus on second line support for incidents and requests with a medium level of complexity.  

Reporting to the Service Desk Team Manager, you will provide support to the service desk team and Applicable’s global Service Operations function. You will be responsible for: 

•      Delivering exceptional operational support to a global customer base using Applicable’s ITIL     framework 

•      Impact assessment, analysis and resolution or escalation of events generated from multiple monitoring platforms 

•      Fulfilling standard service requests 

•      Manage events and alerts generated by SCOM 

•      Complete standard service requests within agreed SLA  

•      Champion continual service improvement initiatives (including technical support processes) throughout Service Operations  

•      Resolving technical incidents and problems  

•      Performing change. Implement standard changes and plan, write and implement complex changes 

•      Support and promotion of a knowledge sharing culture. Effectively communicate details of complex incidents to internal and external stakeholders using both written and verbal communication 

•      Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift 

•      Adhering to Applicable’s information security framework 

About the applicant  

You will be passionate about IT, committed to growing their skills and you will possess good knowledge of ITIL best practice, Microsoft Teams, Microsoft Server and enterprise applications, SAN technologies, VOIP solutions and Information security best practices. You will bring to the role the following traits: 

Essential  

•            Administering and troubleshooting Skype for Business Enterprise Voice 

•            Administering and troubleshooting Teams Direct Routing and Teams Managed Services 

•            Administering and troubleshooting VMM, Hyper-V and VMWare 

•            Troubleshooting SCOM rules, monitors and creating overrides 

•            Troubleshooting failed Backups and restoring data using enterprise backup solutions 

•            Troubleshooting SQL server high availability and performance 

•            Troubleshooting user directories and forest topologies 

•            Troubleshooting Windows Server environment’s performance (CPU, RAM, Disk) 

•            Troubleshooting AudioCodes gateways 

•            Written and verbal English language proficiency, able to work across different cultures 

•            Delivering results in high pressure work environments 

Desirable 

MTA/MCSA Certification 

ITIL Certification 

Experience using virtualisation platforms including Hyper-V and VMWare 

Supported UC technologies including Lync, SfB and Teams

Management of alerts generated by Microsoft SCOM 

Moderate level knowledge in ticketing tools preferably Cherwell 

This is an amazing opportunity to join an ambitious Managed Enterprise Voice Services Provider with significant expansion plans for the coming years. This role is best suited to a service desk analyst with real drive and ambition, looking to make the next step in their career and join a team that can offer an exciting long-term opportunity, benefits and challenge. 

Applicable rewards its staff to attract the best talent. 

Our Values 

Commit to Excellence 

Be flexible and agile 

Take ownership, take the initiative 

Understand the customer and our value to them 

Efficiency of Execution 

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role. 

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

The full job description for this role can be found here

Location: Bristol, Uk

Find out more

Network Engineer - 12 months FTC

The Network Engineer is a member of a team which delivers exceptional technical support and the project delivery capability to manage, develop and secure our global network.

The Network Engineer is part of a team that is responsible for operational support of Applicable’s cloud environments.  Applicable’s cloud environments are O365 and Unified Communications As A Service (UCaaS) platforms hosted in geographically dispersed data centres across four continents.  You will be responsible for the performance, maintenance and availability of all network components within an ITIL framework.

You will participate in projects by deploying solutions that are secure, highly available and which meet the needs of our enterprise scale customers. You will deliver projects according to PRINCE2 methodology.

You will be involved in:

Delivering and supporting network services to ensure value for our customers, the users and Applicable

Project ownership or executing project tasks with network technologies

Designing network solutions that are part of the strategic roadmap, customer or security requirements

Ownership of the technical solutions for assigned customers

Maintenance of our network environment 

Participate in Applicable’s security and governance practice

Deployment or rationalisation of infrastructure in our data centres

Maintain certification and industry awareness of network technologies and trends

Participate in the Network team on-call rota

Other duties as directed by your manager from time to time

Essential

Previous as a Network Engineer supporting successful enterprise-scale operations and projects.

Certified to at least CCNA level or previously held CCNA certification

Experience from leading networking vendors e.g. Juniper, Cisco, f5 and Dell

Experience of routing, switching, security, firewalls and load balancing

Ability to engage and communicate with staff at all levels within the company, partners, suppliers and customers

Networking with Microsoft public and private cloud environments

Experience managing data centre-hosted infrastructure

Desirable

Good external-facing customer service skills

Exposure to design/deployment of Microsoft products, especially Teams, Skype for Business and Exchange

Our Values 

Commit to Excellence 

Be flexible and agile 

Take ownership, take the initiative 

Understand the customer and our value to them 

Efficiency of Execution 

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role. 

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

The full job description for this role can be found here 

Location: Bristol, Uk

Find out more

What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.