Applicable is a leading, global service provider in public, private and hybrid cloud services in Microsoft UC and collaboration via a range of systems integrator and telco sales partners. Designing and delivering new and enhancing products and services is central to growing our revenue and customer base.
The Solution Architect will be responsible for the technical design, build and enhancement of products in the Applicable Product Portfolio, delivering a key role, interfacing with Product Management, Architecture and Service Operations
This will include
Carrying out the technical design of
new products and services, and enhancements to existing products.
Deciding on the methodology of implementing the product specification and features to complement, leverage and extend existing services and assets, and take advantage of new technology opportunities.
Carrying out the design in line with Architecture guidelines, to meet
cost expectations of product management and provide feedback to product
The Solutions Architect will own the technical design and development of
a set of new and existing Core, Enhancing and Enabling Products/Services. The
Solutions Architect will be responsible for:
Designing and building products and services to specification
Supporting the Product Manager in partner sales channels by representing
technical and service aspects
Building relationships with counterparts in these channels
Providing the essential interface between product requirements and
A key stakeholder in the evolution of Applicable’s products and services alongside Architecture, Product Management, Product Development and Service Operations
Be responsible for products meeting specification and operational
Be the technical advocate of the product set, supporting the Product
Be responsible for the full service delivery of the product in service
operations and commercial operations.
Interact with and support other Solution Architects.
Provide technical direction during product design, build, introduction
Convert product specifications and features into effective technical
design and delivery, with an awareness of existing internal assets and those of
To follow the governance structure.
Monitor the operational success of products and influence future product
Build relationships with counterparts in partner channel organisations.
and create work packages for Product Development.
and guide development activity.
effective delivery of work packages contributed by others into the product
seek continual service improvement to improve quality and efficiency of
with service operations teams to ensure products are fit for purpose, support
problem management and release management.
with sales and operational teams to identify, assess and resolve deviation from
with Enterprise Architect, Product management to define and create product specifications.
technical feedback from Service Operations and partner operations on product
quality and enhancement requests.
Provide pre-sales technical support to position Applicable products and
how they can be used to meet partners and customer requirements.
Understanding of the service provider and cloud market in the enterprise
and commercial sector.
Design and delivery of software as a service SaaS solutions in a public,
private and hybrid cloud environment.
Agile development experience.
Working as a technical player in
a product management and product development environment.
Experience of working within an IT/Telecoms service provider, and
experience of an indirect partner channel model
Knowledge and exposure to a range of relevant technologies:
Microsoft Unified Communications including Skype for Business and Teams
and supporting call recording and contact centre solutions; Microsoft Modern
Experience of service provider requirements in billing, service operations,
security, infrastructure and network services.
Qualifications and Skills
Degree level (or equivalent) in a computing, technical or business
Ability to engage with and influence key internal and external stakeholders.
Excellent written and spoken English – with a background in producing materials
used for marketing collateral for internal and channel partner education
Ability to extend beyond gathering requirements into designing and
Ability to work to deadlines and manage outcomes in virtual teams
Ability to work at a detailed level of technical definition and, at the
same time be able to produce effective business level documentation
Exposure to, Entity Framework, Service Fabric, PowerShell and,
Awareness of Information Security best practices
Evidence of relevant certifications
Experience in delivering successful large scale projects
Experience of Microsoft Orchestrator 2012 and SMA
Project Management for specific project components / PRINCE2
Service Management / ITIL
Department: Professional Services
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