Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Suite 7, Building 9-12
107 Miles Platting Road
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

2nd Line Technical Support Engineer - Bristol, UK

Are you a passionate IT professional looking for your next challenge?

Latest technologies and career progression sound like what you are looking for?

Are you a friendly and career-oriented Service desk analyst looking to step into a second line support role?

We are seeking a new 2nd Line Support Engineer to join our vibrant team based in our snazzy North Bristol offices, with loads of parking and great transport links!

You will be part of a friendly team that provides personal, end to end service management to our global customers. 

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with over 340,000 application users - we understand what it means to deliver mission critical services. 

A typical day

As a 2nd line Technical Support Engineer, you will be a key team player in a global service desk and will have excellent customer service and communication skills. 

Reporting to the Service Desk Team Manager, you will provide support to the service desk team and Applicable’s global Service Operations function. You will get involved in:

  • Delivering and supporting services to ensure value for our customers, the users and Applicable.
  • Technical support within Applicable’s technology stack as guided by your Team Manager.
  • Resolving incidents, fulfilling requests and reacting to events within Microsoft focussed technologies.
  • Operational task administration – hardware, backups, patching, Antivirus, monitoring tooling, platform maintenance.
  • Scheduled Operations activity such as housekeeping and reporting.
  • Process and documentation maintenance.
  • Raising operating risks to your team manager.
normal'>Location

This role is based in our Bristol office, with free parking and great transport link (5 minutes walking from Bristol Parkway Train Station).

Why us

A great bunch of friendly people and a growing team

Fantastic training and serious career progression opportunities (we progressed 6 people from the Bristol office in the last 10 months)!

Free parking and great transport links (5 minutes walking from Bristol Parkway Train Station)

4 days on + 4 days off work shifts and no on call rotas

About you

You will be passionate about IT, committed to developing your skills and will bring the following traits:

Familiarity with

  • Demonstrable service culture focus.
  • Supported UC technologies including Lync and Skype for Business. 
  • Proven management of support requests and incidents using the ITIL framework.
  • Complex problem solving and troubleshooting skills and experience.

Bonus points for:

  • MTA/MCSA Certification.
  • ITIL Certification.
  • Computing degree.
  • Experience using virtualisation platforms including Hyper-V and VMWare.
  • Strong background in technical support with a focus on Microsoft products including Windows Server.
  • Familiar with SQL Management Studio.
  • Management of alerts generated by Microsoft SCOM.
  • Experience using Microsoft SCCM for patch deployment.
  • Microsoft SharePoint administration.
  • Exchange on premise and O365 administration.

This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a service desk analyst with real drive and ambition, looking to make the next step in their career and join a team that can offer an exciting long-term opportunity.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The full job description for this role can be found here.

Location: Bristol

Department: Service Desk

Find out more

Unified Communications Engineer - Bristol, UK

The Unified Communications Engineer is a member of a growing dynamic global team, which delivers exceptional technical service to leading world brands.

The Unified Communications Team ensures our customers’ enterprise communications services are ready to help achieve their business aims, whether served from the Applicable private cloud, public via cloud, hybrid, or on-premise infrastructures.

The Unified Communications Engineer is responsible for:
• Delivery of technical services to customers across all geographies using Applicable's ITIL framework, including mature incident, problem and change management processes
• Ownership of the technical solutions for customers
• Collaborative teamwork both within the global Unified Communications Team and across other global teams to resolve technical incidents and problems
• Keeping skills relevant and the ability to share knowledge
• Working with project management office to scope, manage and technically drive minor projects based on customer requirements.
• Develop and maintain technical design and process documentation
• Participate and lead continual service improvement initiatives
• Participate in the Unified Communications Team on call rota
• Security management to ISO270001 standard
• Other duties as directed by your manager from time to time

Experience:
• At least 4 years of Microsoft communications technology experience (Skype for Business/Lync/Teams), including deployment and configuration of instant messaging, presence, audio-visual and web conferencing, enterprise voice, high availability and disaster recovery
• Technical support and/or engineering with a primary focus on Skype for Business/Teams and associated technologies
• VOIP / IP telephony / SBC and Voice gateways
• Advanced Windows server platform experience including AD, DNS, DHCP, and PKI
• Asserting Call Quality leveraging applications such as PowerSuite, Prognosis, in addition to native tools

Knowledge:
• Microsoft Communications certification (MCSE/MCP/PSLP)
• Key Health Indicators for Microsoft communications technologies
• Voice and Video call quality management for Microsoft and associated communications technologies
• Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration
• Media flows in Microsoft and associated technologies
• Networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642)
• Office 365 administration
• Advanced Windows administration including Active Directory, DHCP DNS
• SQL Server database administration including high availability features
• ITIL certification
• Understanding of ISO270001 controls

Skills:
• Technical management of complex incidents and problems through to resolution
• Excellent customer service and customer facing skills
• Methodical and imaginative troubleshooting
• PowerShell scripting and cmdlets
• Excellent written and verbal communication to internal and external stakeholders
• research efficiently to come up with solutions in short time frames
• Scope, manage and technically drive minor projects based on customer requirements
• Understand the latest role-relevant technologies, through independent study, lab work, and awareness of the market 

Abilities:
• Effectively work under pressure and make priority calls
• Effective and efficient collaborative team work
• Self-motivation and ability to motivate a team to continually grow and improve
• Exceptional ability to understand technical and business requirements
• Champion continual service improvement initiatives (including technical support processes) throughout service operations 
• Analyse, organise and prioritise work while meeting multiple deadlines 
• Maintain effective working relationships
• Seamlessly cross-skill in different technologies and platforms

 

Homeworking will be considered for this role.

Location: Bristol

Department: Unified Communications

Find out more

Service Desk Analyst - Brisbane, AUS

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Service Desk Analyst JD Public .docx

About us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years' experience and a user base exceeding 400,000 globally.

Our partnerships with global communications and technology providers, Fujitsu, British Telecom (BT), Arkadin and Microsoft, enable us to deliver professional 24x7 managed support services to our customers by taking a “follow the sun” approach with our regional offices based in the UK, US and Australia.    

About the role

Service Desk - Where the value of the service to the customer is realised. 

Permanent full-time position 

With service desk support teams in the UK and Australia, you will be providing level 1 and level 2 technical support to our global customers.

4 days on, 4 days off shift pattern 

Within your team, you will work on average 36.75 hours per week.

Located at Eight Mile Plains

Close to major transport links.

• Excellent employee benefits package 

We care for our staff.  Our annual leave allowance, private health insurance allowance and life insurance policies are all above the industry standard.

Free onsite parking

Surrounded by senior engineers specialising in various technologies, you can expect to gain knowledge and experience to meet varying business demands.  You will be supported through your career by re-enforcing your skills and abilities with industry recognised technical certifications to prepare you for career progression.

About you

With a technical background, you will support a wide variety of infrastructure, platform software and application technologies by analysing and resolving both events and incidents and fulfilling requests.  Excellent written and verbal communication skills and a familiarity of ITIL best practises are essential for you to be successful in the role.  You are a self-motivated professional with a desire to progress your career.  

An IT related bachelor’s degree, Microsoft certification, and a familiarity with information security best practices such ISO 27001:2011 are all highly desirable.


Location: Brisbane

Department: Service Desk

Find out more

UC Engineer - Houston, US

Applicable is seeking a new Unified Communications Engineer to join our busy and experienced team.

You will be part of the Unified Communications team, who are responsible for supporting Enterprise Microsoft Skype for Business and associated technologies based on global high availability designs.

Applicable runs hybrid UC and collaboration services for some of the world's largest enterprise customers with 400,000 application users - we understand what it means to deliver mission critical services. 

About the role 

This is a fantastic opportunity for an experienced Unified Communications Engineer, looking to develop their skills in a fast paced global team environment. 

You will join in a high responsibility and business critical role, working alongside our 24/7 Service Desk and other specialist teams. 

Your main duties will include:  

  • Providing expert level incident and problem management for all modalities of Skype for Business and associated technologies, including SBCs and Voice Gateways.
  • Acting as a Technical Account Manager, working alongside the Service Management team as the Technical experts.
  • Supporting project work as a technical resource for our internal and external customers.
  • Providing TDA support for all existing customer changes.
  • Be part of the on call rota, providing out of hours technical escalation support. 

Location

Homeworker or office based. 

About the Applicant

As a UC Engineer, you will be a key team player and will have excellent customer service and communication skills, and will bring the following skill set.

Essential Skills 

  • Strong technical support/engineering background with a primary focus on Skype for Business/Lync 2013/Lync 2010.
  • 4 years + Skype for Business/Lync/OCS Systems Support (2015/2013/2010) experience, which should include deployment and configuration of instant messaging, presence, audio-visual and web conferencing and familiarity with policy management. 
  • Understanding of factors which contribute to Skype for Business Call Quality.
  • Advanced Windows 2016/2012 server platform experience, including AD, DNS, DHCP and PKI.
  • Enterprise Voice, SIP Trunking and PBX/Gateway (Audiocodes, Sonus ad Squire) integration capabilities. 
  • An understanding of networking essentials (CompTIA Networking+, Cisco CCNA, Microsoft Networking Essentials 70-058, Windows Server 2008 Networking Infrastructure 70-642).
  • Advanced problem solving and troubleshooting skills and experience.
  • Ability to prepare quality written correspondence, and internal and external facing documentation.
  • Excellent customer service and customer facing skills.
  • Good communication, presentation and organisational skills. 
  • Desirable skills

  • VOIP/IP Telephony Experience.
  • MSCE Communication/MCITP/PSLP Certification.
  • Demonstrable Hyper-V, System Center Virtual Machine Manager or other virtualisation technology experience.
  • System Center Operation Manager or other System Center Suite experience.
  • Experience in Call Quality Management Applications such as Unify2, Prognosis, Event Zero.
  • Demonstrable service culture focus.
  • Creative and with the courage to act with integrity.
  • Experience in supporting successful projects.
  • This is an amazing opportunity to join an ambitious service provider with significant expansion plans for the coming years. This role is best suited to a junior Unified Communications Engineer with real drive and ambition, looking for a new challenge. 

    Location: Houston

    Department: Unified Communications

    Find out more

    Systems Engineer

    As a member of the Infrastructure and Networks Services team (INS), the Systems Developer works with all areas of the business to develop Applicable’s ITSM software and provides a centralised scripting and automation service. 

    The systems that you develop will make a significant contribution to the success of our Service Delivery function; to our Professional Services arm in the deployment of our projects and builds; and to INS and security, in the control and governance of our assets and tooling.

    Whilst being a skilled developer, the key to this role is to lead and own Applicable’s ITSM software and its development. You will own the associated roadmap, seeking business requirements and leveraging the capability of our ITSM tooling and infrastructure.

    You will own the scripting library for Applicable. You will script, code, create, maintain and deploy scripting and automation services for the business. This efficiency is necessary to how we scale.

    You will be an integral part of our Infrastructure and Network Services team who have global responsibility for our infrastructure.

    This role will also include infrastructure projects or tasks.

    Main Duties

    • Own the roadmap of our investment in our ITSM tooling. Validating the business requirements and working with stakeholders on prioritisation and investment. You will develop against these requirements.
    • Develop, integrate systems, script, and code; create, maintain and deploy the solutions.
    • Maintaining and contributing to the scripting standards policy.
    • Own the scripting library, provide governance and be its evangelist. You will provide scripting services to other departments. A blend of actual scripting, and of advising others on the standards required to enable others.
    • Providing release, deployment, and Acceptance into Service toolsets across our install base.
    • Reducing Service Operations effort through delivering scalable systems and toolsets that enhance our ITIL approach. 
    • Work on projects and operational development tasks and initiatives.
    • You will use scripting to assist with making process, application or infrastructure builds more efficient and consistent.
    • A ratio of the role will provide traditional infrastructure support activities. 
    • Exemplify Applicable’s service culture.
    • Other duties as directed by your manager from time to time. 

    Skills & Attributes 

    Essential

    Ability to deliver solutions independently.

    Troubleshooting and problem-solving skills. 

    Ability to prepare quality written correspondence, and internal and external-facing documentation.

    Development skills.

    PowerShell experience.

    BI experience.

    Transact-SQL coding experience.

    Server Operating Systems, Active Directory, and System Centre products.

    Understand ITIL and security best practices.

    Desirable

    Design knowledge of Cherwell ITSM Tooling.

    SQL Admin experience.

    Web Developer skills (including HTML; CSS; JavaScript).

    ASP .NET Web API experience, C#/C++

    Experience of development methodologies.

    Experience of developing in a Windows based environment.

    A creative, driven and flexible individual. 

     


    Location: Bristol, Uk

    Department: INS

    Find out more

    Microsoft Windows Server and Storage Engineer - Brisbane

    The Microsoft Service and Storage Engineer is a member of a global team which delivers exceptional technical support and the project delivery capability to manage, develop and secure our global infrastructure.

    The Microsoft Service and Storage Engineer is responsible for operational support of Applicable’s cloud environments. Applicable’s cloud environments are O365 and Unified Communications As A Service (UCAAS) platforms hosted in geographically dispersed data centres across four continents. You will be responsible for the performance and availability of all server and storage infrastructure componentswithin an ITIL framework.

    You will participate in strategic roadmap projects by designing and deploying solutions that are secure, highly available and which meet the needs of our enterprise scale customers. You will deliver projects according to PRINCE2 methodology.

    You will possess skills and experience in infrastructure technologies such as Microsoft Operating Systems, virtualisation, storage, server and desktop hardware, as well as Microsoft System Centre suite and supporting applications.

    Main Duties

    • Delivering and supporting server infrastructure and storage services to ensure value for our customers, the users and Applicable
    • Project ownership or executing project tasks with infrastructure technologies
    • Designing infrastructure solutions that are part of the strategic roadmap, customer or security requirements · Ownership of the technical solutions for assigned customers
    • Maintenance of our server and storage infrastructure
    • Deployment or rationalisation of infrastructure in our data centres
    • Maintain certification and industry awareness of infrastructure technologies and trends
    • Participation in the on-call rota
    • Other duties as directed by your manager from time to time

    Experience, Knowledge, Skills & Abilities

    You will have significant experience in a similar role delivering support or projects ideally in a large enterprise or service provider environment. Depending on your skills and experience, you will possess a broad skill set progressing to Subject Matter Expert level of knowledge in relevant infrastructure technologies.

    Essential

    • Microsoft server and desktop Operating Systems
    • Virtualisation technologies i.e. Hyper-V and VMware
    • Microsoft System Centre suite e.g. SCOM, SCCM, SCDPM etc.) as well as backup and monitoring technologies from other vendors
    • Server and desktop hardware
    • Microsoft Azure and O365
    • SQL Server database administration including high availability features
    • Active Directory including multiple domains/forests
    • PowerShell scripting

    Desirable

    • Microsoft certification e.g. MCSE, MCSA
    • Microsoft Azure and O365
    • Microsoft Exchange with high availability
    • Data centre management and support experience
    • Basic Linux knowledge
    • Basic networking experience

    Location: Brisbane

    Department: INS

    Find out more

    ITIL Process Lead

    Applicable Limited is a leading provider of Unified Communications and managed email with aggressive growth plans ahead for 2020. It's an exciting time as we provide leadership in a growing market, delivering UC and enterprise voice services and consultancy from our bases in the UK, Australia and the US. Our team comprises some of the industry's best talent who lead, design deploy and support these cutting-edge services around the clock.

    You will play a key role in contributing to the management of Operational Process including Incident and Problem.  You will also have additional responsibilities within Change and CSIP initiatives. 

    This is a Service Delivery position and you will be responsible for the management and ongoing improvement of key ITIL processes. These ITIL processes will include Incident, Change, Problem, Event Management, Business relationship and potentially others as directed. 

    You will be a key individual in risk identification and treatment: key owner of, and contributor to, business initiatives. Leading by example, with drive and enthusiasm to make a difference. 

    This is a fantastic opportunity to launch your career in Process Management with a growing and dynamic team at Applicable. You will be an energetic and creative individual with the desire to develop a non-technical path. You will have exposure to any of the ITIL processes and a proven track record of contributing to success within a Service driven organisation. 


    About the role

    You will get involved in:

    Process: Working with the accountable process owner, you will be responsible for a range of processes as directed by your line manager:  

    • Owning the Priority incident stack/grid.  Ensure each incident is owned and managed with effective handover, updates and decision making 

    • Participating in the EMEA Duty Incident Management (DIM) rota and the EMEA office Incident Management pool 

    • Managing P3 incident effectiveness; elapsed time, effort, priority, SLA, feedback to enhance KSA 

    • Participating in Change weekly CAB and PIR duties 

    • Release Management; interfacing with Service Transition when new services and products impact delivery 

    • Participating in the EMEA Change triage pool 

    • Participating in Problem triage, prioritisation and management. Interfacing with technical teams 

    • Own Informational impact assessment and approval 

    • Opportunities for exposure to other disciplines across Applicable to develop you further 

    • Achieve industry recognised accreditation – example. Risk qualification, ITIL intermediate. 

    • Knowledge Management; ensuring relevance and accuracy of operational procedures. Working with delivery teams to ensure effectiveness.  

    Risk: A key individual in risk identification and treatment: 

    • Incident – via priority incident management 

    • Change – via triage and POLDAT 

    • Problem – via various techniques (5 Whys, etc) 

    Continual Service Improvement: 

    A key member of the Service Operations team: 

    • Working with Service Desk Manager and other Service Delivery and business teams to ensure the effectiveness of the Service Delivery. 

    • Owning and managing business aligned Service Delivery initiatives and improvement activities. 

    Business Relationship management: 

    A supporting member of the Business Relationship team 

    • Engaging with Service Management for alignment and improvement of customer interactions 

    • Engaging with Service Management to develop the skills required to manage a Tier 4 customer


    About you

    Skills and Attributes 

    • Determined and enthusiastic to drive business change 

    • Diligent and accurate, with an eye for detail  

    • Excellent communications skills 

    • Able to build trust and respect 

    • Strong operational understanding 

    • Service culture focus 

    • Troubleshooting and problem-solving skills  

    • Able to effect change. To build plan of approach, to shape the steps required to achieve the objective. Whether this is process, tooling or changing behaviours and culture. 

    • Take the lead from senior management and process owners, owning and driving results 

    • Ability to identify and quantify risk. Whether this risk affects our operational ability, quality, morale, service availability.   

    • Ability to prepare quality written correspondence 

    • Understanding of Applicable’s core go-to market services 

    Desirable 

    • Relevant technical or non-technical certifications 

    • Experience of Incident, change or problem process management 


    About us

    What do you get in return?

    An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and a great benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

    Our Values

    Commit to Excellence

    Be flexible and agile

    Take ownership, take the initiative

    Understand the customer and our value to them

    Efficiency of Execution


    Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Location: Bristol, Uk

    Find out more

    What do you get in return?

    An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

    Our Values

    Successful Candidates

    As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

    Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

    To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.