Contact



Applicable Limited

3130 Great Western Court
Stoke Gifford
Bristol, BS34 8HP
United Kingdom
+44 117 915 2200
sales@applicable.com

Applicable Technology Inc.

3707 Cypress Creek Parkway
Suite 450
Houston
Texas, 77068
United States of America
+1 832 591 6625
sales@applicable.com

Applicable Limited

Suite 7, Building 9-12
107 Miles Platting Road
Eight Mile Plains
Queensland, 4113
Australia
+61 73 2228888
apacsales@applicable.com

Applicable Singapore

36B Boat Quay
Singapore, 049825
apacsales@applicable.com

Applicable - Work for us

Work for us

Bristol, United Kingdom

Work for us

Success at Applicable starts with your desire to be part of something special. Whether you are just starting your technical career or are looking for a new challenge, we’d love to hear from you. Working at Applicable, you will apply your skills and experience working with the latest technologies and deliver value to our enterprise customers.

Best Companies Index

In 2016, we were awarded Best Companies 2 Star Accreditation, demonstrating 'outstanding levels of employee engagement' across our organisation. This sought after accreditation acknowledges excellence in the workplace, highlighting workplace engagement as a vital component in the success and growth of an organisation. The Best Companies Index rating is based on survey responses from our employees; we use this valuable information to help make Applicable a great place to work. Employee feedback is integral to our business model and future growth plans so we're delighted to have been recognised for our efforts.

Open positions

Service Desk Analyst - Brisbane, Australia

About us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years' experience and a user base exceeding 400,000 globally.

Our partnerships with global communications and technology providers enable us to deliver professional 24x7 managed support services to our customers by taking a “follow the sun” approach with our regional offices based in the UK, US and Australia.  

About the role

Service Desk - Where the value of the service to the customer is realised. 

Permanent full-time position 

With service desk support teams in the UK and Australia, you will be providing level 1 and level 2 technical support to our global customers.

4 days on, 4 days off shift pattern 

Within your team, you will work on average 36.75 hours per week.

Located at Eight Mile Plains

Close to major transport links.

• Excellent employee benefits package 

We care for our staff.  Our annual leave allowance, private health insurance allowance and life insurance policies are all above the industry standard.

Free onsite parking

Surrounded by senior engineers specialising in various technologies, you can expect to gain knowledge and experience to meet varying business demands.  You will be supported through your career by re-enforcing your skills and abilities with industry recognised technical certifications to prepare you for career progression.

About you

With a technical background, you will support a wide variety of infrastructure, platform software and application technologies by analysing and resolving both events and incidents and fulfilling requests.  We are looking for candidates with good experience supporting and troubleshooting Windows server. 

Excellent written and verbal communication skills and a familiarity of ITIL best practises are essential for you to be successful in the role.  You are a self-motivated professional with a desire to progress your career.  

An IT related bachelor’s degree, Microsoft certification, and a familiarity with information security best practices such ISO 27001:2011 are all highly desirable.

For more information , please click: Job description

Location: Brisbane

Department: Service Desk

Find out more

Unified Communications Team Leader - APAC

Unified Communications Team Leader– delivering exceptional technical services to customers across all geographies using Applicable's ITIL framework, including incident, problem and change management.

Permanent full-time position, 38 hours per week

Located at Eight Mile Plains, close to major transport links

Excellent employee benefits package

Free secure undercover onsite parking

About Us

We are a global leader in delivery of mission-critical enterprise Microsoft Skype for Business and Microsoft Teams services, with over 15 years’ experience and a user base exceeding 400,000 globally. We are experienced in providing personal, end to end, 24x7 service management for our global customers.

About the applicant – (Skype for Business/Teams/Lync/OCS/Sfb)

As Unified Communication Team Lead you will be a key technical member of our global UC team. You be an expert in incident and problem management by independently troubleshooting and technically managing complex incidents and problems through to resolution. You will be responsible for HR and work management for a regional team of Unified Communication Engineers and will have a reporting line to overseas management

During a typical day you will get involved in: 

Ownership of the technical solutions for assigned customers

Technical support delivery to the project management office

Develop and maintain technical design and process documentation

Participation in an on-call roster

You will possess good hands on experience with: 

Unified Communications support including deployment and configuration of instant messaging, presence, audio-visual and web conferencing and familiarity with policy management

Enterprise Voice, SIP Trunking, PBX/Gateway (Audiocodes, Sonus, Squire) integration

Call Quality Management for Skype for Business and Teams including tools such as Unify 2 Powersuite.

Media flows in Skype for Business and Teams including Direct Routing

Bonus points for:

ITIL Certification

Understanding of ISO270001 controls

How to apply – We need you!

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role.

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

If you would like to join our exceptional team, take the next step by clicking on the link below 

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/Unified Communications Team Leader JD- APAC.pdf

Location: Brisbane

Department: Unified Communications

Find out more

Senior UC Consultant Voice Specialist

As a Senior UC Consultant Voice Specialist at Applicable, you will be joining a world class Professional Services team, delivering our cloud based Microsoft UC solutions to our global customers. The work is varied and challenging and you will be involved in all areas of technical project delivery from product development to customer deployment and customisation. Our typical projects will see you delivering IMP and Voice Services to companies of 20,000 to 80,000 seats across multiple continents and countries.

The right candidate will have experience of delivering international projects as the technical expert. You will already have a combination of the following skills and experience Skype for Business, Teams, Office 365, Active Directory, Strong SBC and Gateway experience and be MSCE qualified. It would be desirable to also have any of the following skills or experience ITIL, PRINCE2, Other UC platforms (Cisco) and Messaging.

There is occasional travel to customer and partner sites, but the majority of your work will be delivered from our Bristol Offices or as a Home worker located anywhere in the UK. 

Applicable is a growing company with exciting opportunities and are part of the NTT group.

Day to day activities: 

Deliver large scale global projects as the Technical Lead on the project team.

Project Technical Design Authority (TDA) / Design Authority (DA).

Own the project technical design, and technical risks, issues and constraints. 

Technical interface to partners and customers.

Perform complex technical consultancy), primarily focussed on delivering complex Enterprise Voice 

Technical gap analysis.

Participate in temporary on-call rota to support the projects during key phases such as change, testing, UAT, go-live and Early Life Support.

Lead Microsoft Skype for Business projects 

Own Operation Acceptance Criteria and ensure they are delivered

Essential Skills

Microsoft Skype for Business: Complex multi datacentre design and implementation; Enterprise Voice enablement; Experience of Integration into Unified Messaging /Voice Mail platforms; Experience of Connectivity to multi vendor voice platforms.

AudioCodes SBC: Complex design and build of Audiocodes SBCs, MediaPack, and gateways; Interfacing to Skype for Business; Experience of licencing;  Experience of debugging SIP sessions to/from Audiocodes SBC

Experience of High Availability implementations

Experience of Disaster Recovery planning and testing

Desirable skills

Microsoft Active Directory

Microsoft SQL Server

General datacentre networking 

Office365 Skype Online

Office365 Phone Systems

Cloud PBX / Calling plans

Applicable are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply – We need you!

We review resumes as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role.

The full job description for this role can be found 

https://applicablelimited.peoplehr.net/Handlers/RichTextEditorImageDownload.ashx?file=/UC Consultant Senior Voice Specialist - JD.pdf

Location: UK - Nationwide

Department: Professional Services

Find out more

What do you get in return?

An unparalleled experience of working for a small company that does big things and aspires to do much more. We offer a competitive salary and benefits package. You'll work with leading-edge technology, credible partners and customers, and you'll benefit from, and contribute to one of the most talented and driven teams around.

Our Values

Successful Candidates

As part of our commitment to the HMG Baseline Personnel Security Standard, all offers of employment will be subject to satisfactory clearances these include;

Applicable is an equal opportunities employer and is committed to comply with equal employment laws and regulations for all applicants and employees.

To find out how we collect and use your personal information once you have applied to work for us, take a look at our Candidate Privacy Policy which can be found here.